Refund Policy

Last updated: May 17, 2026

iShruti is committed to fair outcomes for both Organizers and Speakers. This Refund Policy describes when refunds are available, how to request one, and what to expect.

1. Refund Eligibility

Eligible for Full Refund

Cancellation within 7 days of payment, provided the event is more than 30 days away
Speaker cancellation initiated by the Speaker (not force majeure) with fewer than 30 days' notice — Organizer receives a full refund; iShruti does not charge commission on canceled engagements
Material misrepresentation on a speaker's profile verified by iShruti (e.g., fabricated credentials that were not disclosed before booking)
Platform error causing a duplicate or erroneous charge

Eligible for Partial Refund (50%)

Cancellation made 8–30 days after payment and more than 14 days before the event

Not Eligible for Refund

Events that have been delivered as agreed, regardless of subjective satisfaction with the content
Cancellations made fewer than 14 days before the event (except force majeure — see Section 3)
No-shows by the Organizer
Situations where the Organizer fails to provide agreed logistics (venue, AV, accommodation) causing a speaker cancellation

2. How to Request a Refund

Log in to your Organizer dashboard at ishruti.org/dashboard
Navigate to the booking in question
Click "Request Refund" and complete the reason form
Alternatively, email billing@ishruti.org with your booking ID and reason

iShruti will acknowledge your request within 1 business day and issue a decision within 5 business days.

Approved refunds are returned to the original payment method within 5–10 business days (timing depends on your bank or card issuer).

3. Force Majeure

Neither party is penalized for cancellations caused by circumstances beyond reasonable control, including:

Natural disasters, declared national emergencies, or acts of war
Government-ordered travel bans or venue closures (e.g., pandemic restrictions)
Sudden serious illness or bereavement of the Speaker

In force majeure situations:

iShruti will facilitate rescheduling as the first option
If rescheduling is not possible, the Organizer receives a full refund minus payment processing fees (typically 2.9%)
The Speaker is not penalized in their platform standing

To claim force majeure, provide documentation to billing@ishruti.org within 48 hours of the triggering event.

4. Disputes

If you disagree with a refund decision, you may appeal by emailing disputes@ishruti.org. iShruti's final decision on refund disputes is binding under the Terms of Service arbitration clause.

Chargebacks filed without first going through iShruti's dispute process may result in account suspension and forfeiture of future platform credits.

5. Contact

Email: billing@ishruti.org
Response time: 1 business day
Hours: Monday–Friday, 9am–6pm ET